• Troubleshooting
  • The screen has frozen and is no longer responding. What should I do?
  • How can I watch News in English?
  • I accidentally deleted the app. What should I do?
  • The news program is broadcast in English. How can I switch it to Japanese?
  • Website is in English, how can I view it in Japanese?
  • I’m repeatedly being asked to sign in. What should I do?
• Payment
  • How do I update my payment details?
  • I updated my credit card, but I still received an email saying "Your card is about to expire." What should I do?
  • If I prepay the viewing fee and then cancel, can I still watch for the remaining period?
  • Is it okay if the account holder's name does not match the name on the credit/debit card?
  • Can credit cards issued outside the United States/Canada be used?
  • What payment methods are available?
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• Content
  • How frequently are new programs released?
  • What is On-Demand? What kind of programs can I watch?
  • Why are there some programs that should be available for Look-Back viewing, but cannot be played because the ▷ icon is missing?
  • Can I watch On Demand only?
  • Are there programs with English subtitles?
• How to Watch
  • Is simultaneous watching on multiple devices possible?
  • How many devices can I register?
  • I registered through the website. How can I watch on iPhone/iPad/Android?
  • Can I watch on Samsung TV?
  • Which devices can I watch? How do I set up each device?
• Account & Subscription
  • Can I create as many accounts as I want?
  • How can I change my name on my account?
  • Can I temporarily pause my plan?
  • How can I cancel?
  • How can I change my password?